This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My terrible NHS experience"

About: Queen Elizabeth Hospital Birmingham

I have had a terrible experience with the nhs in April 2016 I broke my knee and got to a+e and I was left for over 2 hours that night. After I got crutches I went home that night and went to all appointments I was requested to go to after. In July I saw the Dr who said they would be giving me an operation and said they will be putting my name down. So I waited for 2 months to see if I would get confirmation of my operation and I found out that they never put my name down and said I never attended the appointment which I did. I was told I had to wait another 3 months so I went into the hospital on the 12th January for my operation. When I first went in the staff were ok and helpful and soon as I had my operation the staff went really weird because I was still under anaesthetic and crying in pain over the operation which required me to have 2 shots of morphine I apparently acted up knocking over the oxygen and things like that but I don't remember a thing. Then during the night the staff was really good to me but they found out that I wasn't prescribed any pain relief even though I just had my operation but they were so good to me. The worst part of my stay was in the morning where I ate but no pain relief was given to me for over 6 hours the only nurse who was ok with me was really nice, the rest all had attitudes and treated me like I was dirt on the floor they seemed like they wanted me out as quick as possible. Just as I was about to leave one of the nurses said your not trying to be a nuisance are you in a very sarcastic tone even though I was on crutches and I had to grab a bag but fortunately the other nurse helped me move my stuff out with me in a wheelchair which was so nice of them. But none of the other staff were good to me and I am pleased to get this over with now.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Queen Elizabeth Hospital 7 years ago
Queen Elizabeth Hospital
Submitted on 03/02/2017 at 13:13
Published on nhs.uk on 04/02/2017 at 01:39


Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham.

We are sorry to hear about the concerns you have regarding your care and treatment before and after your operation. Whilst we are pleased there were some positive parts of your experience, it is disappointing to hear there were a number of things that did not go well. We are keen to hear more about your concerns in detail so that we can investigate what went wrong and take any necessary actions.

Please make contact via the Patient Advice and Liaison Service (PALS).

PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k