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Walk-in service frustrating

Story from nhs.uk

"Walk-in service frustrating"

About: Brownlow Group Practice

I walked in, booked a walk-in slot at reception. It was double booked, apparently, so when I returned half an hour later to await it there was no knowledge of it. I was rescheduled to a slot 15 minutes later, but by the time my appointment was half an hour overdue I gave up and returned to work (which is not as forgiving on time as reception expects patients to be!). I was told it was not possible to book a regular appointment until April, two weeks away, so I only have the woeful walk-in service available to me. And yes, I'm still in pain.

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Responses

Response from Brownlow Group Practice 8 years ago
Brownlow Group Practice

Submitted on 24/03/2016 at 13:31
Published on nhs.uk on 19/01/2017 at 09:16

We do apologise for the double-booking error, and can see how frustrating that would have been.

The nature of the Same Day Access service (so called to better reflect the nature of the service than the Walk-in description) is that there is a higher proportion of urgent problems that can sometimes cause clinics to overrun, although average wait from appointment time to time sent in is 10 minutes on latest figures.

We also share your frustration about the wait for a routine GP appointment, and hope you will join us in backing the Royal College of General practitioners in calling on the goverment to increase funding for General Practice to meet increasing demands.

It is worth noting though that our wait to next routine appointment is usually no more than 7 days- there has been some unforseen staff leave putting extra pressure on the system lately.

Again, we apologise for this, and remind our patients that they will always be seen the same day for urgent problems.

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