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Experience at the Endoscopy Unit at East Surrey Hospital.

Posted By Kajmj

"Experience at the Endoscopy Unit at East Surrey Hospital."

About: East Surrey Hospital / Gastroenterology

(as the patient),

The care I received was excellent: I received the appointments with the consultant and for the endoscopy within 2 weeks of seeing my GP.

The staff at East Surrey were professional, friendly and did their utmost to make the experience as easy as possible. The unit was very organised, well staffed and the whole place was spotlessly clean.

I had the same procedure there 10 years ago and it was a very different story and quite a distressing experience. They certainly have moved on and now offer first class care.

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Responses

Response from Clare Addison, Matron, Surgery, Surrey and Sussex Healthcare Nhs Trust 7 years ago
Clare Addison
Matron, Surgery,
Surrey and Sussex Healthcare Nhs Trust

Submitted on 19/01/2017 at 17:14
Published on Care Opinion on 20/01/2017 at 09:58

Dear Kajmj

Thank you so much for taking the time to give us such great feedback about your recent visit to our Endoscopy unit. We are very proud of our Endoscopy staff and the care that they deliver, and I am so pleased that you felt that the procedure went well. The staff will be delighted to know that they have done a good job.

Kind regards

Clare Addison

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Response from Carol Dixon, Head of Patient Environment, Surrey and Sussex Healthcare NHS Trust 7 years ago
Carol Dixon
Head of Patient Environment,
Surrey and Sussex Healthcare NHS Trust

Submitted on 20/01/2017 at 15:00
Published on Care Opinion at 15:42

It is very uplifting for our Housekeeping team to see words such as spotlessly clean used. Your comments are so appreciated especiially when you are personally going through what can be a stressful time.

Thank you

Carol Dixon

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