"outdated information on internet! Rude..."

There is a lack of consideration for people with dyslexia and impaired vision. its impossible to have an adult conversation trying to address these issues. Not everyone has the internet. not everyone can see a phone easily. the artificial eye service don't put their answer machines on in the day except lunch time and at night. I have spent hours trying to point out the difficulties with the system and no one none is interested in the point of view of the user or in making the situation more streamline for the client. It is an atrocious hospital system. Disgusting way to treat people. Out of date information is useless time consuming and totally ineffective. Even the Pal manager has the wrong numbers on their answer machine. think of the user and be kind when dealing with them it could be you or yours experiencing difficulties. I hope not its awful...Now you want an email address! whats happened to talking?! it wants a required field that isn't listed eyes