"Kind and competent care from Kingston A&E"

I went into Kingston Hospital A & E yesterday evening in a lot of pain from a crushed toe.

I was seen within half an hour by nurse Andy who was brilliant - cheerful, kind and competent - sent me for an X-ray just in case the bone was broken, which only took about 15 mins, then once it had been established that there was no fracture, treated the damage.

I came away feeling much better. Thank-you Andy!

Just one thing - the receptionists were perfectly efficient but could perhaps remember that a smile costs nothing.