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My 3year old sons trip to Royal Children's Hospital, Glasgow

Posted By Lenska

"My 3year old sons trip to Royal Children's Hospital, Glasgow"

About: New Victoria Hospital / Out-of-hours GP service NHS 24 / NHS 24 (111 service) Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

My son became unwell with difficulties breathing, we called NHS 24 who advised to attend the ooh at the new Victoria hospital, we were seen very quickly to be assessed, treatment began very soon after, unfortunately treatment wasn't helping so we were referred to a&e.

Turns out it's a viral infection, he is given nebulisers and steroids before being monitored to ensure the treatment continues to work.

I cannot praise the NHS staff highly enough, every single person we came into contact with was kind, compassionate and took the time to explain exactly what was happening. Dr. Chris in A&E even found my partner and I a very much appreciated sandwich. The care we received made a very stressful situation much easier to deal with, so thank you all so very very much.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 19/01/2017 at 08:25
Published on Care Opinion at 08:48

picture of Shona Lawrence

Dear Lenska

Thank you for sharing your story on Patient Opinion. I am very sorry to learn that your son was unwell and I appreciated this would have been a very stressful time for you all. I do wish him well and hope that he is on the mend.

Your story is a good example of services working together to ensure the best possible care for patients and their families. This is what we strive to achieve at all times.

Should you wish to provide any specific feedback to NHS 24 in relation to your call to our service, then I would be very pleased to hear directly from you. I can be contacted on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

I am sure my colleagues within NHS Greater Glasgow & Clyde will also be pleased to read you positive comments for their service.

Thank you again for taking the time to share your experience.

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Coral McGowan, Patient Services Manager, Women & Children's Services, NHS Greater Glasgow and Clyde 7 years ago
Coral McGowan
Patient Services Manager, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 19/01/2017 at 10:42
Published on Care Opinion at 12:25

picture of Coral McGowan

Dear Lenska,

On behalf of the team at the Royal Hospital for Children, thank you for your kind comments in respect of the service you received.

I have taken this opportunity to share your feedback with our Emergency Department team who were very pleased to hear your positive view of your recent visit.

We were particularly pleased to hear that your son responded to treatment and wish him well in his recovery.

Kind regards

Coral Brady

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Update posted by Lenska (a parent/guardian)

Thank you for your responses, we ended up spending the night in CDU also and the staff there were also fantastic, please pass our thanks on to everyone in the department too. There are so many negative stories out there about the NHS, but I can hand on heart say that I am so grateful for our wonderful NHS in Scotland. Thanks again.

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