This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Poor attitude amongst some staff

Posted By DoDoMoJo

"Poor attitude amongst some staff"

About: Carseview Centre

(as the patient),

Carseview is not somewhere I would choose to stay. During my last lengthy admission I made a complaint about the attitude of one of the nurses. I think this was dismissed because being unwell means you cannot complain. The charge nurse lacks interpersonal skills. Most of the time they do not acknowledge patients and it seems they can't even smile or welcome patients. This really makes staying in the ward rather unpleasant. Hospital admission is scary and while a lot of the staff are welcoming and help patients relax, some of them clearly don't seem to like their job.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alison Moss, Feedback Manager, NHS Tayside 7 years ago
Alison Moss
Feedback Manager,
NHS Tayside

Submitted on 18/01/2017 at 14:59
Published on Care Opinion at 16:30

Dear “DoDoMoJo”

I was very sorry to read of your experience of care whilst a patient in Carseview. NHS Tayside welcomes all feedback, both positive and negative, in order to improve the experience for our patients and I am sorry that your concerns were not taken seriously. To enable us to investigate the issues you have raised, it would be helpful if you could provide some further information. If you are happy to do so, I would be grateful if you could contact the Complaints and Feedback Team either by telephone on 0800 027 5507 (freephone) or via email to feedback.tayside@nhs.net

Kind regards.

Alison Moss

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k