This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Very dismissive A&E Doctor"

About: University Hospital Lewisham / Accident and emergency

I attended the A&E Department late in the evening with severe pain in my upper abdominal after being told to attend immediately by the 111 helpline.

I was seen by triage fairly promptly and gave full details of the pain and my symptoms.

Shortly thereafter, I was seen by a blood nurse who was incredibly compassionate and helpful.

They had been advised to put a line in my arm as they were told I might require further tests.

I then had a wait for around 2.5 hours before seeing the Doctor.

I explained my symptoms to them at which point they examined by abdomen.

They then told me that there was nothing wrong with me, despite a number of my blood results having abnormal results, including ALT/AST/GGT and White Cell Count.

They told me to make an appointment with my regular GP in the week.

I saw my regular GP the following day who was surprised I had been sent home without an ultrasound as my symptoms, together with the blood results, were highly indicative of cholecystitis and blockage of the bile duct.

Incidentally I was then referred back to Lewisham Hospital for an urgent ultrasound which I was told would take place within 2 weeks, only to have to wait 2 weeks just for the appointment letter, the actual scan taking place a further 2 weeks thereafter.

GP diagnosis confirmed, and I am now being referred for Laparoscopic Cholecystectomy, but have asked to be treated at another hospital as I have lost all trust in Lewisham.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lewisham and Greenwich NHS Trust 7 years ago
Submitted on 02/02/2017 at 08:00
Published on Care Opinion at 09:23


I am sorry to read your comments about your recent visit to the Emergency Department. All of our staff are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all of the concerns you have raised are acknowledged. I will be highlighting these by sharing your experience with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients.

If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team, telephone number 020 8333 3355, or in writing to pals.lewisham@nhs.net

Thank you for taking the time to provide feedback.

Kind Regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k