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Shocking how we were treated today

Posted By Pamsie26

"Shocking how we were treated today"

About: General practices in Lanarkshire

(as a relative),

Myself and my dad sent a complaint into NHS Lanarkshire (monklands) and John street GP practice.

Monklands were very good at the response, we meet with a member of staff at the practice and it was shocking, they didn't do their homework. No resolution to our complaint and no action's taken forward...

We have went through hell the past 10 months, so not happy at all with the care. Been told GP only has 10 minutes and is not interested in long term conditions.

How gutted we are, why does it take for me to request referrals to other modalities. This should all be part of the holistic care... it shouldn't be me pushing for referrals... utterly shocking...

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Responses

Response from Kathryn Ferguson, Primary Care Division, NHS Lanarkshire 7 years ago
Kathryn Ferguson
Primary Care Division,
NHS Lanarkshire

Submitted on 26/01/2017 at 12:16
Published on Care Opinion at 12:55

picture of Kathryn Ferguson

DearPamsie26

Thanks for getting in touch - however I was sorry to read about your recent experience with your GP. I can completely understand your frustrations.

If you would like me to pass on your concerns to the practice manager of your GP practice I'd be more than happy to assist. You can contact me directly on 01698 858 292 or via email kathryn.ferguson@lanarkshire.scot.nhs.uk.

I am pleased to hear you felt the response received from Monklands was helpful.

Kind regards

Kathryn

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Update posted by Pamsie26 (a relative)

we have meet with the practice and had a written reply. I left it for now, no further forward, and deflated. My dad is scared that if we take our concerns further that this will have an impact on my mum.

Response from Kathryn Ferguson, Primary Care Division, NHS Lanarkshire 7 years ago
Kathryn Ferguson
Primary Care Division,
NHS Lanarkshire

Submitted on 26/01/2017 at 14:38
Published on Care Opinion at 16:34

picture of Kathryn Ferguson

Dear Pamsie26

Thank you for phoning to discuss your concerns. I will be in touch as promised to help with your concerns.

Kind Regards

Kathryn

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