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Communication skills of medical staff

Posted By Victoria trained patient

"Communication skills of medical staff"

About: New Victoria Hospital / Urology

(as the patient),

I attended the urology day surgery clinic at the New Victoria Hospital in Glasgow, and as a health professional I am deeply disappointed by the communication and engagement skills of the very experienced consultant who treated me.

Firstly he never even introduced himself as we have never met and I only knew who he was as the nurse pointed him out in the background prior to him beginning the procedure. His response following completion was "its fine" and walked away. I feel that only my own assertiveness and knowledge allowed me to re engage him to discuss further my problem.

I did find the nursing staff excellent and they almost apologised on his behalf, saying they "have tried". I am passionate about patient care in the NHS and am concerned for patients who don't have any health knowledge and how they may be feeling after such an encounter. So sad that I have to express this view of a professional! 🙁

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 16/01/2017 at 08:51
Published on Care Opinion at 09:19

Dear Victoria trained patient

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened during your treatment at the New Victoria ACH, this is not the standard of care we aim to provide to our patients. I would like to thank you for your kind words about our nursing staff, I am sure they will be delighted to received your feedback.

I will share your comments with the General Manager of the service and ask them to provide some feedback to what you have raised here.

I hope you are now recovering well following your procedure.

Best wishes
Lisa

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