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can't thank the staff at good hope enough

Posted By terminator

"can't thank the staff at good hope enough"

About: Good Hope Hospital / General surgery

(as the patient),

made to feel cared for from the moment I arrived until the moment I left.

even the porter who took me through to theatre put me at ease about the procedure having had it done himself.

can't thank the staff at good hope enough.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 21/04/2017 at 15:58
Published on Care Opinion at 16:23

Dear terminator

Thank you for your kind feedback about your treatment and care at Good Hope Hospital under the General Surgery Team.

I am so pleased to read that you felt cared for right from your arrival until you were discharged home.

I will ensure that your comments are highlighted to the Matron for General Surgery, as well as the Clinical Director for Surgery who will communicate your comments to all of the nursing and surgical team who work very hard to provide a positive patient experience.

I hope my actions are acceptable and thank you once again for taking the time to provide your feedback.

Kind regards

Marie Helebert

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