"We wish to express our sincere ..."

What I liked

We wish to express our sincere gratitude and thanks to all the staff that directly and indirectly cared for my father and supported my family.

We can never thank the staff enough for all the care, compassion, respect, dignity and empathy shown by everyone to my father (mother and family) from the moment he brought by ambulance into the A & E.

We would like to thank everyone in the A & E for everything they did for him before the porter and nurse took him to ward 6C. My father was moved to ward 6B when it became clear that he was not going to survive the bleed on his brain, which allowed our large family to say goodbye to him, support my mother and each other.

We hear so many negative things about the NHS and not enough about the excellent work performed by so many. In my father’s case everyone from the porters, domestics, caterers, housekeeper, nurses and doctors played there part in the marvellous care of my father as if he and us, the family, were the most important people in their lives.

We would like to give a special thank you to the doctor who so kindly gave us the bad news on Saturday 29 May; and to the two nurses who helped and supported us during that dreadful night of 30/31 May and still cared for my father as if he were their own until he went gently to sleep.

In addition, I and my mother would like to say thank you to the bereavement service and the registry officer for the help and support we received.

We felt it important that you know the good that is going on in this hospital, as I know from experience we tend to hear only the complaints. Please ensure that everyone know of our heartfelt thanks.

What could be improved

nothing