"Really a hospital?"

So I have been trying to ring ward 29 now for nearly 3 hours. I have gone through the switch bored & been passed to every other ward bar ward 29 & also been given the wrong numbers. When I finally get the correct number, they don't answer or when they do they put the phone straight down. The staff on the ward are rude not only to patients to to their visitors. They discuss other patients while attending to a patient & in front of their visitors. They leave people in their wet clothes or tell a patient they will be back to take them to the toilet, returning up to 30 minutes late!!!