"The staff were all very professional and caring"

I had knee surgery (anterior cruciate ligament reconstruction) done at the Day Surgery Unit of the New Victoria Hospital, Glasgow. The whole experience was very impressive. I was referred by my GP and within a few weeks by the Orthopaedic surgeon who discussed options with me. The secretary contacted me by phone to advise when surgery was likely to be done. Pre-assessment was done at a time and place convenient for me and the procedure and risks explained very clearly and patiently.

On the day of surgery the staff were all very professional and caring. The facilities at the hospital are very modern, calming and clean. There was a clear process being followed. Every member of the team introduced themselves and explained their role to me. After surgery the standard of care remained very good. Pain control was surprisingly good as the Anaesthetist, surgeon and nurses had obviously regarded this as a priority. I was aware that I would need to see the physiotherapist before I would be able to go home. The nurses informed me that the physiotherapist would be slightly late. He had clearly phoned ahead to ask the nurses to let me know which was much appreciated. The discharge process was equally professional and my rehabilitation is going well. I would like to thank all staff involved for first class care. The NHS is often criticised but it is important that excellent care is highlighted and the staff get positive feedback. I hope the comments on patientopinion.org.uk get fed back to the staff involved.