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"Rowan Ward"

About: Northampton General Hospital (Acute) / General surgery

Today I experience the worst visit to my very distressed partner. ( he is on is 4th week from being admitted 11th Dec 2016.) I arrived around 3.30 pm to find him hiding behind his screens due to the high noise volumn due to 7 + visitors around the adjacent bed. The noise level was like being on the platform of a London tube train. I spoke with the nurse about his distress and emotional state and the nurse said it was because of a 50th Wedding Anniversary that there were so many visitors. Could there be a separate room for these type of events. My partner is a very tolerant person but his nerve ends were shattered by this total lack of respect towards him and other patients and their well being. The ward say 2 visitors per patient which our family and friends adhere to so why not monitor this rule for the respect of others. I walked away annoyed and distressed that my poorly partner was finding it difficult to cope with. He hasn't had a good night sleep either since being on Rowan Ward. He is exhausted with his situation and needs some compassion and dignity which isn't happening on Rowan Ward.

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Responses

Response from Northampton General Hospital (Acute) 7 years ago
Northampton General Hospital (Acute)
Submitted on 09/01/2017 at 12:13
Published on nhs.uk on 10/01/2017 at 01:30


We are very sorry to hear about your partner’s distress and his experiences on Rowan ward.

Your comments have been passed to both the ward manager and our head of patient experience, Rachel Lovesy, who will ensure your partner’s experience and your feedback are acted on.

Whilst a 50th anniversary is a very special occasion, we do understand that too many visitors can cause distress and upset to other patients and do our best to keep this type of disruption to a minimum.

Unfortunately it isn’t always possible to identify a separate room but we will make sure your suggestion is passed on to the ward.

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