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"Kept waiting for two hours with my baby."

About: Royal Derby Hospital / Paediatrics

(as a parent/guardian),

Parking at Royal Derby is now so ridiculous that they suggest you turn up a full hour before your appointment in order to find a space. They're not kidding either, I've regularly orbited the whole hospital looking for a space. It's not always practical to park and ride-in, especially if you're taking a small child.

In addition to this delay, I was kept waiting for a full hour by the doctor, who then took one look at my baby, wiggled her legs a little then asked to see us again in 6 months. What a cop-out! It felt like he just trying to get rid of us as quickly as possible.

Nobody came to talk to us during the time we were waiting. Nobody advised us of any delay or have any indication of how long we would be expected to wait, until I approached one of the nurses and explained that if I couldn't be seen shortly, I would have to leave to make it back in time for my baby's tea.

Waiting 2 hours in a hospital reception is tough on an adult's patience, never mind a 10 month old baby.

They need a significantly large multi-story car-park and they need it yesterday!

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Responses

Response from Royal Derby Hospital 7 years ago
Royal Derby Hospital
Submitted on 06/01/2017 at 15:22
Published on nhs.uk on 07/01/2017 at 01:31


Dear Sir,

Thank you for contacting the Trust about your recent experience regarding car parking. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

To enable PALS to investigate your concerns, please could you kindly contact us on 01332 785156 or on Freephone 0800 783 7691 to discuss the matter further and provide us with your details.

Patient Advice and Liaison Service (PALS)

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