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Security in the Children's Hospital

Posted By Gran from Glasgow

"Security in the Children's Hospital"

About: Royal Hospital for Children (Glasgow) / Paediatrics

(as a relative),

I visited my Grandson in ward 3c of the Children's Hospital and was appalled at the complete lack of security. I walked through the corridors and entered the ward without anyone asking who I was or why I was there. I saw no staff until I went to the kitchen to put some food into the fridge and was somewhat taken aback to find that a six digit code was needed to get into the kitchen!

In Yorkhill, vititors had to be identified and buzzed into the ward to enter. All schools in Scotland have intercom entry systems so why are childrens wards not similarly protected given the worldwide climate of terrorism etc?

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 7 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 06/01/2017 at 13:39
Published on Care Opinion at 15:52

picture of Pamela McGoldrick

Dear Gran from Glasgow

Thank you for taking the time to feedback and raise your concerns.

Safety of patients, families and staff is an issue we take extremely seriously. All our wards are fitted with intercoms and cameras which require anyone entering to buzz in and be given access where appropriate. We are aware that the security entrance door into ward 3c is faulty and whilst initial repairs have been carried out further repair is required. This has been escalated to our Estates colleagues and is being followed up by our senior management team to ensure a timely resolution.

I am sorry that no one was immediately available to greet you in the ward. This is something the nursing team try to do both from a security and a welcoming point of view but despite having nurses based at 3 key points in the ward there are times when they are particularly busy and may be less visible for short periods of time.

I hope this provides you with reassurance that the issues you raise are being addressed.

I hope your Grandson is recovering and doing better now

Best wishes

Pam

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