This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

No Communication

Posted By visitor 85

"No Communication"

About: Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d)

(as a relative),

My mum was taken in recently, she was taken for an xray immediately & was then told they weren't exactly sure what was wrong so was booked to get an ultrasound first thing & was to fast until then incase they needed to operate. At 6pm the next day still no communication on what was happening until family started asking questions to then be told they where short staffed so probably wouldn't get it that day but definitely should be first thing in the morning. During the night the needle in my mums arm came out so she sat it on the side, this was around 2am, its wasn't until the cleaner came in & seen it & had asked what had happened with it a nurse came in & was told she could have bled out during the night, but yet again nobody had even stepped foot near her room, she could have bled out during the night & nobody would have known! ! Even still this morning the next morning there was still no sign of an ultrasound or even a doctor near her room, she had to go to the desk & ask herself to then be told they had no clue just to see what happens. In my opinion & my families the hospital is an absolute joke, not enough staff & no communication between staff or patients...I think this is disgraceful !

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/01/2017 at 15:28
Published on Care Opinion at 16:03

picture of Nicole McInally

Dear Visitor

Many thanks for taking the time to post on Patient Opinion.

I am disappointed to read about your mum’s experience as well as the lack of communication. This falls short of the standard of care that we should provide to our patients and their families.

I understand that this has been upsetting and distressing experience for your mum, you and the family and I apologise for this.

I will share your post with the General Manger and ask that they come back here with a reply to the issues you have raised.

Would you be able to contact me at Nicole.McInally@ggc.scot.nhs.uk with the ward that your mum is in?

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/02/2017 at 15:14
Published on Care Opinion on 10/02/2017 at 09:31

picture of Nicole McInally

Dear Visitor 85

I just wanted to follow up my earlier reply to your post whereby I had asked if you could let me know which ward your Mum was in. Although I haven’t heard back from you, I felt it was important to reassure you that your feedback has been used to help us improve our services. All of the feedback we receive is sent on to our Senior Management Teams and we regularly look at the themes that are coming out of what people are telling us to help us to focus on what we need to improve on. We are committed to making sure that all of our patients and their families are given the opportunity to tell us what was good about their time in our care, as well as what we could do better.

Best wishes

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k