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Passionate and friendly care

Posted By DunThom

"Passionate and friendly care"

About: Queen Elizabeth University Hospital Glasgow / Cardiology (Heart Conditions) Wards 6c & 6d

(as a relative),

My father spent time on 6C, he is now home and recovering well. He would like me to pass on his thanks for making his experience in hospital a positive one.

He would like to thank the young doctors that reassured him despite not going home, all of the cheery nurses and auxiliaries who cared for him (and gave him a good laugh) and the catering staff who fed him and brought him tea with the right amount of milk!

A special mention to the domestic who dressed up as Santa and gave him a present from the ward, he assures me that it really helped brighten up the day. As visitors, we also felt very welcome!

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 04/01/2017 at 09:40
Published on Care Opinion at 10:06

Dear DunThom

Thank you for taking the time to post on Patient Opinion. I am pleased to hear that your father is now home from hospital and recovering well. I will ensure that his thanks and the kinds words are passed on to the staff mentioned above, they will be delighted to receive your feedback.

Best wishes
Lisa

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