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"Day surgery unit"

About: Royal Shrewsbury Hospital / Urology

Having heard so much about the downside of the NHS I would like to provide some sunshine on the upside of the NHS. From first examination through to surgery a time frame of some 28 days I was amazed at the swift, professionalism, politeness of the whole procedure. I was at all times assured that I would be kept in the loop as to the program and alternatives together with in depth clarification on any area of concern. The punctuality of all appoints was most impressive and on the actual day of admission all staff were most kind and professional and relieved me of worries and concerns. I can only award 5 stars for my own personal experience. Well done.

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Responses

Response from Royal Shrewsbury Hospital 7 years ago
Royal Shrewsbury Hospital
Submitted on 19/01/2017 at 12:47
Published on nhs.uk on 20/01/2017 at 01:39


Thank you for taking the time to share your feedback with us, I am pleased to hear that your experience with us was as you would expect.

I have shared your comments with the Lead Clinician, Matrons and Operational Manager as well as the Chief Executive's Office for them to share with the team as appropriate. In the meantime, I hope that you are making a full and speedy recovery.

Best Wishes,

Patient Experience Team

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