This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Unfortunately this just added to the bad experience"

About: Medway Maritime Hospital / Older people's healthcare

(as a relative),

He was brought into the hospital with a suspected chest infection and was admitted and was treated and then began physio to enable him to come home. The plan changed that he was going to rehab then home which was fine but unfortunately he rapidly deteriorated and his organs began to fail and he passed away. We were told he had pneumonia and this was cause of death. Maybe it was, maybe it wasn't irrelevant my father has passed away.

Up to this point he had received adequate care. However, it seemed as soon as he passed it felt like he was nothing. we spent days tracking his belongings down. they were flung In a bag and chucked on the floor and had been walked all over. His teeth glasses and hearing aid were just chucked in the bag, rude staff as we interrupted their chat and giggle time, how bad of us. Unfortunately this just added to the bad experience of a loved one passing away and it is people and things like this that give the hospital a bad name.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Medway NHS Foundation Trust 7 years ago
Submitted on 30/12/2016 at 08:55
Published on Care Opinion at 15:24


Please accept our condolences on the death of your father.

This is not the lasting memory you should have been left with.

If you would like to discuss this with us then please contact a member of the Patient Advice and Liaison team who may be able to assist you.

Please accept our sincere apologies.

Claire Harrison - 01634 825004

Patient Advice and Liaison Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k