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Treatment at the minor injuries unit/ambulatory

Posted By daughter of a 90 year old

"Treatment at the minor injuries unit/ambulatory"

About: Solihull Hospital / Accident and emergency

(as a relative),

Not my planned Wednesday afternoon, a trip to hospital with my Mum, but full marks to Solihull Hospital Minor Injuries Unit/Ambulatory Care Unit for first class care.

In 4 hours we had an assessment, x rays, blood tests, results of those blood tests, and a specialist ultrasound scan (that we initially had been advised we would have to come back for on Thursday but the staff member was still working and offered to do it there and then).

Next came diagnosis, medicines prescribed and delivered to us and all back to the car 1 minute before the 4 hours parking expired. Every staff member was caring, pleasant, helpful and smiling - even got offered a mince pie. 10/10

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 12/04/2017 at 19:47
Published on Care Opinion on 13/04/2017 at 11:12

Dear Daughter of a 90 year old

Thank you so much for your kind comments about your experience with your elderly Mother at Minor Injuries Unit (MIU) and Ambulatory Care Unit (ACU) at Solihull Hospital.

I'm so pleased to read that you feel the care provided was first class, and that everything required to ensure that your Mother was alright was carried out and completed within 4 hours, just nicely before your parking expired!

It is so nice to note that every staff member was caring, pleasant, helpful and smiling and I will be delighted to ensure that your comments are highlighted to the Lead Nurse for MIU and Ambulatory Care who will ensure that your kind feedback is highlighted to all of the team who work very hard to provide and promote a positive patient experience.

I hope my actions are acceptable and thank you once again for taking the time to provide your feedback, it is very important to us.

Kind regards

Marie Helebert

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