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Initial assessment

Posted By ffsgivemeabreak

"Initial assessment"

About: Claire House

(as the patient),

was treated badly by a member of staff, as she seemed robotic just ticking boxes, told her my inner feelings re neighbours and what I was wanting to happen to them, not what I was going to carry out and she said that was a matter for the police. did not say I was going to act on my wishes I just said wish would happen to them, so she obviously was not listening to me?

Came away with tel numbers that I could have Googled myself, went home feeling paranoid that police would be coming for me.

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Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 28/12/2016 at 12:14
Published on Care Opinion at 12:30

Thank you for taking the time to post your comments.

I have forwarded this onto the matron for the services.

Please do not hesitate to contact me if you need any further help or assistance.

Kind regards

Katherine Earlam

01925 664450

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 7 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust

Submitted on 29/12/2016 at 10:56
Published on Care Opinion at 13:46

Thank you for your feedback.

I am very sorry to hear that you did not feel the intervention you received was helpful and you felt that the member of staff was robotic in their approach.
I would like to reassure you that I will forward your concerns on to the team you refer to, so they can learn from your experience and improve their approach in future.

Again I am very sorry that you left the appointment feeling unhappy and paranoid.

Many thanks

Karen Daniels
Matron for Quality (Urgent Response)
Leigh Management Block
Leigh Infirmary
The Avenue
Leigh WN7 1HS
01942 264622

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