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"Left in pain for hours"

About: Royal Stoke University Hospital / Accident and emergency

(as the patient),

I went the first time by Ambulance only to return a week later by car. On both occasions I were doubled up in the worst pain possibly imaginable. The first time my 10yr old daughter were with me waiting in a corridor with me while I screamed in agony and vomited continually. She were crying frightened experiencing severe panic attacks has she has ptsd. A member of my family came to collect her by this time I were on my hands and knees in agony. Eventually I went in a cubical both times. first time I waited hours before being given adequate pain relief eventually I went on a ward. The second time were worse than the first repeatedly being told although I were screaming in pain I couldn't have any more pain relief until a certain time had passed. Up on a ward hours later I continued to scream in sheer agony crawling around the floor crying help me. After being told nothing more they could do as there were only one doctor who were busy with more ill patients I would just have to wait. Eventually my sister went to the front reception desk asked to see the site manager. Hours later I eventually were seen by a doctor who administered the correct pain relief I needed. 2 days later I had an operation to remove my gallbladder. I will never forget that pain back braking constant agony for hours on end probably over12 hrs screaming on the floor. surely this isn't right.

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Responses

Response from Angela Grocott, Head of Patient Experience, University Hospitals of North Midlands NHS Trust 7 years ago
Angela Grocott
Head of Patient Experience,
University Hospitals of North Midlands NHS Trust
Submitted on 28/12/2016 at 09:15
Published on Care Opinion at 09:29


Dear Mr William

I am so sorry to hear that you were not provided with adequate pain relief during your recent illness.

Doing everything we can to provide adequate pain control for our patients is a high priority for the Trust. We would like the opportunity to further investigate your experience to identify what went wrong in your case and support improvements. I would be grateful if you could contact our PALS Department at patientadvice.uhnm@nhs.net or on 01782 676450 who will do their best to support you through this process

I hope you are recovering well following your surgery.

Kind Regards

Angela Grocott

Head of Patient Experience.

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