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"What a service!"

About: University Hospital Ayr / Accident & Emergency

(as the patient),

I struggled in with raging sciatica unable to walk more than 20 seconds without sitting. A few places to sit between car park and the new waiting area would be a great help! .

I seen within 45 minutes and treated with such gentleness and empathy I relaxed immediately.

The examination was thorough without causing me more pain; reassuring in eliminating bone damage by an X ray.

I was handled throughout to reduce pain, given adequate pain relief; understanding of my prognosis and advice on management, crutches to walk and urgent referral to physio.

What a service! First good night's sleep in a week!

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/12/2016 at 09:01
Published on Care Opinion at 09:06


picture of Eunice Goodwin

Dear daffodilh

I am so sorry you had such a bad sciatica but I am glad you found the treatment and care to be so good in the Emergency Department. It is so good to get a good night's sleep too, I am sure you will have a happier Christmas for it too.

Thank you for taking the time to share this with us, I will be happy to pass this on to the team. Your idea of seats around the car park sounds a great idea which I will pass to the appropriate manager for their consideration.

Best wishes,

Eunice

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