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"Chaotic urology dept"

About: Basingstoke and North Hampshire Hospital / Urology

Urology problems are very common in men over 50 like me. Once under the care of this dept. it is like a production line. Appointments for procedures are sent but there is no way for the patient to find out why a particular procedure has been ordered. I was given a pointless Xray and general anaesthetic procedure that I knew would be fruitless, but when the appntmnt arrived I tried but could not find out why this had been ordered or influence it in any way. So I went with the flow. After the GA, the surgeon appeared at the curtain for 15 seconds maximum and was extremely curt with me. In 12 months of outpatients appntmnts ( for which there is up to a 2 month wait), the only improvement happened by accident rather than design.

If my condition worsens to the point where an operation is inevitable, I shall definitely not be agreeing to have it here.

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Responses

Response from Basingstoke and North Hampshire Hospital 7 years ago
Basingstoke and North Hampshire Hospital
Submitted on 16/12/2016 at 08:35
Published on nhs.uk on 17/12/2016 at 01:30


Thank you for your feedback regarding our urology service. I am sorry that your visits have not been of the high standard we aim to achieve. I have shared your comments with the clinical leaders, however, if you wish to discuss your individual circumstances further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk, who would be happy to help.

Mary Edwards, Chief Executive

Mary.edwards@hhft.nhs.uk

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