"I felt helpless and very sad about the situation"

My wife had severe pain, we called emergency doctor, they turn up after 4 hours. Did check ups and advised to take her in emergency LRI Leicester in private car, because if she call ambulance it will take 5 to 6 hours. we took her there in our car. When we get there, what we saw is really pain full. At least 12 Ambulances parked there and they were having a chat some drinking coffee, or smoking. we took her in a wheel chair to the reception. After sitting in a wheel chair roughly 1: 45 she were unable to sit. I requested to a staff member to provide us with a trolley, that she can lay down. She answered we have no trolley available at the moment, very rude way. when I insist that she can't sit any more. if you don't have a trolley, she will lay down on the floor. After five minute a trolley were given to her. Now very interesting story, after that I was looking for some water went around the corner in emergency section. there is a water fountain when I was filling the cup of water. I could not believe in that corridor at least 10 trolleys were parked ready to use. What a service and behaviour of the staff. very bad experience. from my point of view unprofessional and a robotic behaviour. No feelings, I felt helpless and very sad about the situation.