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Care Opinion

Needs better organisation

Story from nhs.uk

"Needs better organisation"

About: Derriford Hospital / Neurology

I went in for a suspected stroke, the staff treated me with uttermost respect and some went beyond their duties. At times I was sisrespectful if not rude to the staff, but always apologised and the staff were always so understanding. I was let down towards the end of my stay and shall be tating matters further, but this is not a slur on the staff as they were the kindest, most understandinding people I have met and will always be greatful for their help.

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Responses

Response from Claire Jukes, Patient Experience Support, University Hospitals Plymouth NHS Trust 7 years ago
Claire Jukes
Patient Experience Support,
University Hospitals Plymouth NHS Trust

Submitted on 12/12/2016 at 14:28
Published on Care Opinion at 15:13

picture of Claire Jukes

Dear Mr Richards,

Thank you for taking the time to share your recent experience with us.

It is really good news that you received good treatment from the staff and you were treated with respect.

I am sorry that you felt let down towards the end of your stay and as the patient opinion website is anonymous please would you be kind enough to email to plh-r.PALS@nhs.net with some further information so we may investigate your concerns further.

With best wishes

Claire Jukes

Patient Experience Support Manager

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Response from Stroke Association, Stroke Helpline, Stroke Association 7 years ago
Stroke Association
Stroke Helpline,
Stroke Association

Submitted on 13/12/2016 at 14:13
Published on Care Opinion at 14:47

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you. We are the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Tuesday, Wednesday and Friday from 9.00am to 5.00pm and on Thursday from 9.00am to 3.30pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

We were sorry to hear of your suspected stroke and that you feel you did not receive good care towards the end of your stay. It sounds as though the hospital is willing to look into your concerns.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join TalkStroke, our online forum where you can meet other people affected by stroke and share your experiences.

I hope that this is helpful and that you are now getting the support that you need to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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