This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

My mother left with no food or drink

Posted By cb435

"My mother left with no food or drink"

About: North West Ambulance Service NHS Trust / Patient transport service Royal Blackburn Hospital / Accident and emergency

(as a relative),

No ambulances available for my Mother, who is in her 80s and suffering severe bone pain from chemotherapy treatment. Left in a cubicle all night, no drink or food offered, even in morning. She had to suffer over an hour of excruciating pain before given morphine. No respect for her dignity, leaving cubicle open for all to see. A total shambles in my opinion, with no regard for patient.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Melissa Almond, Senior Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 7 years ago
Melissa Almond
Senior Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 12/12/2016 at 17:55
Published on Care Opinion on 13/12/2016 at 11:39

Thank you for your comments regarding your visit to the Emergency Department at the Royal Blackburn Hospital and thank you for taking the time to do so.

I am so sorry to hear of your mother's experience when she attended the Emergency Department and for the distress caused. I will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

If you would like us to look into this further for you please could you contact us to provide more information. You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Deborah Gallagher, Patient Experience Support Officer, Patient Experience, North West Ambulance Service 7 years ago
Deborah Gallagher
Patient Experience Support Officer, Patient Experience,
North West Ambulance Service

Submitted on 13/12/2016 at 11:54
Published on Care Opinion at 14:43

picture of Deborah Gallagher

Thank you for taking the time to share your experience on Patient Opinion. I am extremely sorry to hear about the poor care that your Mother received. We would appreciate the opportunity to investigate further what happened on this occasion and explore why your Mother didn’t receive the level of service that we would expect to provide to her.

If you would like North West Ambulance Service to look into the situation in more detail then please contact our Patient Experience team either by phone Monday – Friday 10am-3pm or by email patientexperience@nwas.nhs.uk and they will look into the concerns that you have raised.

Many Thanks

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k