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"Exceptional person centred care from GP, paramedics, A&E and ward 3!"

About: University Hospital Hairmyres / Emergency Department

(as the patient),

My G. P sent me by ambulance to Hairmyres hospital.  The ambulance crew were very professional and they put me at ease. They delivered me to A&E safely. On arrival at A&E Nursing Staff looked after me with compassion, respect, dignity and their clinical skills were obviously of an extremely high standard. Medical staff were excellent also.

I was then admitted to Ward 3 for a very short spell late in the evening so staff were on night shift. There were 2 Staff nurses and 1 health care assistant. Again every exchange/interaction, clinical task/procedure were done with professionalism, compassion, respect and dignity. I believe one of the Staff nurses was very recently graduated and she was wonderful. The HCA was exceptional in her standard and quality of care. Very professional. Thank-you to everyone.

I am sorry I cannot remember their names.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/12/2016 at 12:25
Published on Care Opinion at 14:46


picture of Lise Axford

Dear fifion

Thank you for taking the time to share your recent experience. It is really reassuring to read that nursing staff demonstrated such care and compassion. Working as a team is essential in all aspects of healthcare and your description of paramedic, medical and nursing interactions is really a pleasure to read. An emergency admission can be a frightening experience. Staff will therefore be really pleased to hear that they were professional and treated you with dignity.

I will share your comments with all members of the team in A&E and ward 3. One of the staff nurses in ward 3 has recently graduated so I will ensure that she receives a personal copy.

Thank you again for your kind words. Feedback is really appreciated by staff. Thank you for taking the time to share. It really is appreciated.

I hope that you are recovering well

Kind regards

Lise

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