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"Hideous place, little more than a prison"

i was a patient on the EDU from June till November 2016 having been transferred there to be closer to home. Initially i thought the care was fantastic, they are extremely conscientious with new patients and monitor everyone closely so the eating disorder has no chance to get away with anything. this is brilliant when you are a new extremely ill patient. However. You get no privacy as 90% of the rooms are shared occupancy. being a very small ward, you can hear a lot of noise, including when patients are being restrained. bedrooms doors have to always be open (day and night- except if there is a restraint-), the only fresh air easily available is via a small balcony, which is also where the smokers go (i am not a smoker, and having to breathe in ciggie smoke is not good for health). And the cleaners spend barely two minutes cleaning the bedrooms, bed sheets are only changed once a week. Patients are not allowed to do anything food and drink related for themselves unless they have reached a healthy BMI and not allowed home until this BMI either. Therapy does not begin until your BMI is 15, and all groups are subject to BMI. Meal times are ofc very strict, however too strict, you are not allowed to leave the dining room until a specific amount of time is up (mostly 45 minutes) no matter what BMI/STAGE you are at, and never allowed to have anything unsupervised. there are also patients there that have been under the hospitals care for over 4 years!! I found my stay at Cygnet Ealing very damaging and, having only been home 2 weeks, still have nightmares from my stay. Yes the hospital does get your BMI up, however preparation for 'the real world' is extremely limited and the care is hardly individualised. As with many inpatient HCA's- very few of them are properly trained in mental health and/or eating disorders, though there was/is one HCA at Cygnet Ealing who was/is amazing and I already really miss talking to.

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Responses

Response from Cygnet Hospital Ealing 7 years ago
Cygnet Hospital Ealing
Submitted on 09/12/2016 at 15:54
Published on nhs.uk on 10/12/2016 at 01:30


Thank you for taking the time to write about our service. We are sorry to hear you were disappointed with aspects of your treatment but also pleased to hear some positives.

We do our best to ensure full privacy and dignity within our facilities making use of privacy curtains, individual and private meeting rooms, as well as bathing facilities. We do have a number of single occupancy rooms which we do utilise. Service users have provided feedback that the shared rooms have had a positive impact with regards to peer/buddy support.

We are sorry to hear you have been affected by noise levels. We will discuss ways we can reduce noise in further review.

The balcony is split into two areas for non-smokers and smokers. We can discuss this with the team to ensure this is adhered to. We are also pleased to report we are aiming to go smoke free by April 2017 and are actively working with services users and staff in this exciting project.

With regards to BMI related activities, all care plans are individually discussed by the MDT and whilst one plan maybe applicable to one service user this may not for another. We are not able to discuss or confirm individual cases or instances.

Your feedback is most welcome and if you wish to discuss these further you are invited to contact the hospital manager. Alternatively, we would be happy to discuss this with your care-coordinator or local NHS team.

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