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Care Opinion

Poor quality of care

Posted By Clewbay

"Poor quality of care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a friend),

My neighbour was admitted on an emergency, she is on dialysis, she had severe bleeding.

She was admitted for three days without change of clothes etc. Took over a day to obtain requested hair comb, due to bleeding her bed clothes were stained, informed by staff no replacement pillow or blankets were available, unbelievable.

Blinds in room broken, no shading possible

Surely we can do better than this?

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 06/12/2016 at 13:14
Published on Care Opinion at 14:50

picture of Nicole McInally

Dear Clewby

Thank your for taking the time to post on patient opinion.

I am sorry to hear that your neighbour had to be admitted to hospital and I hope that they are now recovering.

This is not the standard of care that we should be providing to our patients. Please accept my apologies for this and be assured that your comments will be shared with the Senior Management Team.

Can you please let me know which ward your friend was in so that I can look into this further. You can contact me at Nicole.McInally@ggc.scot.nhs.uk.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/02/2017 at 15:05
Published on Care Opinion on 10/02/2017 at 09:31

picture of Nicole McInally

Dear Clewbay

I just wanted to follow up my earlier reply to your post where I had asked if you could let me know which ward your neighbour was in. Although I haven’t heard back from you, I felt it was important to reassure you that your feedback has been used in some way to help us improve our services. All of the feedback we receive is sent on to our Senior Management Teams and we regularly look at the themes that are coming out of what people are telling us to help us to focus on what we need to improve on. We are committed to making sure that all of our patients and their families are given the opportunity to tell us what was good about their time in our care, as well as what we could do better.

Best wishes

Nicole

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Update posted by Clewbay (a friend)

Hi

Your reply sounds very much like a bureaucratic stock answer. I would like to be treated with a little more respect, as a reasonable, intelligent, open minded person.

I am confident there are lots of similar, reasonable, professional, intelligent staff within the NHS. Sadly, I feel that they are either too overwhelmed or too frightened to make their voice heard.

Sincerely

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/02/2017 at 16:03
Published on Care Opinion at 16:35

picture of Nicole McInally

Dear Clewbay

I apologise if you found my response bureaucratic, that was not my intention. As I had not heard from you after my last post, I wanted to let you know that your feedback has been shared as part of our monthly patient feedback reports. Unfortunately, without additional information about the particular ward your friend was in I cannot give you a more personalised response. If you would like to contact me with more information my email address is Nicole.McInally@ggc.scot.nhs.uk.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Clewbay (a friend)

Hi

Sounds as though I have misinterpreted your response. For that I can only apologise. The NHS is staffed by lots of professional hardworking people, of that there is little doubt. However, when some staff fail to meet professional standards they must be challenged. Unfortunately, it is my opinion the prevailing NHS culture is that of: status quo must prevail.

Once again, please accept my apology.

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