"Lack of communication"

My mother was admitted to ward 4 over a week ago. We found out that she was going for a scan at the RVI hospital only because it was written in the board next to her bed. Every time we have visited it us like a ghost town. When we do fund a nurse we were told that nothing nuch changed. When ask questions they say there is nothing to say. Asked for a dr to speak to and we are still waiting after a week.