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"It was the care of staff that brought me back"

About: Lakeside Unit / Grosvenor Ward

(as the patient),

For the first few weeks in Grosvenor ward and from what husband observed I was totally oblivious to everything. It was the care of the staff (health care assistants, nurses. doctors, I. e Dr Frances ) that brought me back from a long and horrible experience. not to mention patients too. thank you,

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Responses

Response from Suzanne Hughes, Ward Manager, West London NHS Trust 7 years ago
Suzanne Hughes
Ward Manager,
West London NHS Trust
Submitted on 03/01/2017 at 14:20
Published on Care Opinion at 15:11


Thank you so much for your positive feedback. I am delighted that you had a good experience. We always strive for quality and improvements; I am very proud of the team I work with. Patient feedback is pivotal to how we can progress and achieve our Trust values. I wish you all the best in the New Year and thank you again for your feedback.

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