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The technology and the service of your department

Posted By Two putter

"The technology and the service of your department"

About: University Hospital Ayr / Ear, Nose & Throat

(as a service user),

Your hearing test and devices have restored by social life. No longer infuriate my wife, no more confusion with "B"s, "P"s and "T"s etc, no longer excluded from group chats.

Your original assessment and equipment used was incredible. Your counselling of me an new user was so useful that I have relayed the principles to other new users.

In ongoing use, the prompt fitting of "Sports" thingies has proved so effective.

My only regret is that I have not appreciated the people behind your service till now. Making amends, I name Gaynor and Donna as both so professional and helpful at my recent visit - as before over the years. I thank you and your colleagues most sincerely.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 01/12/2016 at 16:57
Published on Care Opinion at 17:04

picture of Eunice Goodwin

Dear Two putter,

I am delighted this has made such a difference to you. I will be happy to pass this on to the team and highlight Gaynor and Donna, I am sure they will be vey pleased to hear your praise.

Thank you so much for sharing this. I am sure it will be the best Christmas present you get this year. We can underestimate how important our hearing is until it is under threat.

Best wishes,

Eunice

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