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Inadequate communication service

Posted By Apathetic

"Inadequate communication service"

About: University Hospital (Coventry) / Cardiology

(as the patient),

Arrived at hospital for a heart procedure to be told it had been cancelled without prior notification. Given a revised date by Hospital staff with an assurance the procedure would be carried out on that date.

Few days later phone call to say date changed to the following day. A week before the date letter received to indicate another postponement.

Telephone service diabolical - always on voice mail and never return call and not able to speak to anyone. All adds to stress levels and anxiety. Complete lack of confidence in hospital.

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Responses

Response from University Hospital (Coventry) 7 years ago
University Hospital (Coventry)

Submitted on 12/12/2016 at 12:53
Published on nhs.uk on 13/12/2016 at 01:31

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry.

I’m very sorry to hear about your experiences and that your procedure has been postponed numerous times. The level of service you describe is below what we expect for our patients. I have passed your comments on to the management team for Cardiac Services so that they can share your comments with the team and try to improve services in future.

I urge you to discuss your care further by please contacting the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk

Alternatively, you can write to us at the following address: -

PALS

University Hospital

Clifford Bridge Road

Coventry

CV2 2DX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone 0800 028 4203

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