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"Problems after change of therapist"

About: Worcestershire Royal Hospital / Trauma and orthopaedics

(as the patient),

I have been getting treated for my neck on the N. H. S for the last 8 months was referred from my G. P after been seen by the Neurologist.

The physiotherapist that was looking after me has now left and I was passed on to a different threapist. Since I saw the new therapist  I've been in so much pain in my neck its bruised and the other side what has no problems is now hurting.

When they worked on me it really hurt it felt like they was pushing thier thumb right in middle of the neck. I did tell them at the time it hurt and I did grasp so they knew they was hurting me but didn't stop I have had lots of physiotherapy and never experienced anything like this before. Yes I've felt a little sore but not pain and bruised an cant move my neck.

I would like to know where I stand and some advice please I am calling Monday to complain and ask to be treated by somebody eles.

I will have to try and find somebody to sort my neck out tomorrow which I cant afford and shouldn't have to after been treated by the NHS but I can not cope with the pain or lack of movement.

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Responses

Response from Worcestershire Royal Hospital 7 years ago
Worcestershire Royal Hospital
Submitted on 31/01/2017 at 16:42
Published on nhs.uk on 01/02/2017 at 01:35


I am sorry to hear that you have experienced some difficulties with your treatment since your change of therapist. It would be best to discuss this with your therapist directly however if you feel unable to do so our Patient Advice and Liaison Service can undertake this on your behalf and advise you on your options.

You can contact them on 0300 123 1732 or by email at wah-tr.pet@nhs.net

I am sure that this can be resolved satisfactorily so that you can continue to benefit from your treatment.

Kind regards

Worcestershire Acute Hospitals NHS Trust

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