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"Continence Prescription Service meeting"

About: Rotherham PCT / Continence service

(as the patient),

Yesterday,we the recipients of the prescrition service, met the voices on the other end of the phone and what a surprise it was. Joanne and Laura were finally seen as people. We were greeted warmly and treat with respect, the meeting itself was relaxed and very informal, all our apprehensions and embarrassment about meeting other users of the service were quickly dispelled. It quickly became apparent that the main issue the all of us had was the lack of understanding and information surounding the subject of various medical aids used by the continence patients. Issues were raised on several subjects, ( Which would be too long to put down on here ). Joanne outlined the service that she and other nurses provided, but she was also surprised at the amount she had learned from us. Anyone who had something to say was allowed to to speak on whatever they felt was appropriate and some of the information was an eye-opener to the rest of us. I would like to say that I was very apprehensive and embarrassed about going to this meeting but those fears were quickly dispelled. I would like to say, as a user of this service, to anyone who has any views at all about the way the service runs or the way you yourself feel about it, we, the rest of us would like to hear from you at the next meeting.

P.S food was laid on and you can claim some of your expenses.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 13 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 26/05/2010 at 15:39
Published on Care Opinion on 28/05/2010 at 01:00


Thanks very much for telling us your story - glad to know you had a good experience and the staff concerned will be informed of your kind comments.

Best wishes.

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Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 13 years ago
We have made a change
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 01/06/2010 at 15:29
Published on Care Opinion at 01:00


Thanks again.

I just wanted to add that the user group that you describe is as a direct result of suggestions previously made on Patient Opinion!

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