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"poor cancer referal"

About: Royal Blackburn Hospital / Ear, Nose and Throat

i was referred from my dentist on the 4th August 2016 their concern was cancer and under the 10 day rule i would hear. 3 weeks later at another visit to my dentist they asked how i got on i could only tell them i had not heard a thing they were upset by this and did a second referral 10 days later i was seen (7 weeks) the way i was spoken at and not to was shocking i finished the consultation and left i then got a referal again all good on that visit they did two punch biopsies on my scalp and face (under local anesthetic ) and an extreamly painful needle biopsy from the huge lump in my neck ( no local anesthetic ) i then had a CAT scan at another hospital (Burnley) the week after and the week after that a MRI scan also at Burnley .

i was then sent an appointment to see the consultant regarding the findings and after they had confirmed Cancer two week prior i would get staging regarding to treatment or surgery or both i attended to day for a 3.00pm appointment i had to leave at 5.25 because the very last bus from Royal Blackburn was 5.47 i left home at 1.30pm and walked in my door at home at 18.50 over 5 hours of unnecessary painful travel,worry,stress,all for what and i am expected to put my life into the hands of this person and hospital when they so far have shown me little respect ,treated me with very very little dignity ,have offered me no support (living alone) or any help i was referred back in March2016 to urology at The Christie withing a 6 week period i was seen had Scans, Biopsies and surgery within 8 weeks i had follow up appointment i have had a phone call every two weeks from the Christie asking how everything is and to reassure me if i was to need anything i could phone the support line or ring the department or ward at anytime , this is service unfortunately they cannot help me with this until i am a guest in there care but getting The royal Blackburn to refer me is like talking to a blank wall , i can understand keeping me to yourself ( i am very flattered ) will bring your hospital much needed cash more so than others ,i need referring i am im no doubt you could provide the treatment and surgery but what sort of person will i end up being after it does not stop when the doctor turns of their clinic light and goes home it goes on with the staff let to make do i could not think of anything this hospital would do to improve my health without the care,support,compassion,help assistance understanding respect and dignity

Feeling so very let down.

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Responses

Response from Royal Blackburn Hospital 7 years ago
Royal Blackburn Hospital
Submitted on 17/11/2016 at 10:09
Published on nhs.uk on 18/11/2016 at 01:31


Thank you for your comments regarding your referral and treatment at Royal Blackburn Hospital.

I am very sorry to hear of your experience and your comments have been forwarded to the senior staff for the departments concerned.

If you would like to talk through your experience with one of our Patient Experience team we would really value this so that we can try to improve things for every patient visiting our hospitals and using our services.

You can contact me (Melissa Almond) on 01254 734087 or alternatively you can email the Patient Experience Team at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or by emailing complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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