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The service was prompt, friendly and efficient

Posted By Hper

"The service was prompt, friendly and efficient"

About: Princess Alexandra Hospital / Gastroenterology

(as the patient),

Just wanted to say the experience was a very positive one. The service was prompt, friendly and efficient. I was very impressed and thought I should share my opinion as very often the hospital comes in for a lot of criticism. Thank you, staff, nurses and doctors.

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Responses

Response from Princess Alexandra Hospital 7 years ago
Princess Alexandra Hospital

Submitted on 24/02/2017 at 10:41
Published on nhs.uk on 25/02/2017 at 02:40

Thank you for your feedback.

The people who work for The Princess Alexandra Hospital NHS Trust strive to deliver an outstandingly caring experience and in a recent CQC rating were rated highly for caring across the organisation, including an outstanding Maternity Service, however we also know we don't always get things right.

So, if you are ever in a position where you are considering raising a concern, we would urge you to make contacting the Patient Experience Team your first step, they have access to clinicians and leaders across the organisation and can escalate your concerns and more often than not, resolve them immediately. You can contact the site team night or day about concerns and the Patient Experience Team are available Monday to Friday 10am to 4pm on 01279 82 72 11 or at pals@pah.nhs.uk.

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