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"Stay away from the Nuffield"

About: Nuffield Health, Guildford Hospital

Despite the abysmal reviews I opted for the Nuffield because a particular consultant was recommended to me. I had one consultation with this doctor which cost £200 for the 20 minutes I was in their office. They were business-like and potentially helpful. The completed request forms for a number of blood and pathology tests and suggested I have these tests done at my GP's surgery. Naturally I had to wait for an appointment for the tests but they were done on 11th October. As yet I have only managed to obtain results for one of these tests from the Nuffield. I have made numerous phone calls to my GP who said, quite reasonably, that as the request form emanated from the Nuffield the results would have been sent there. The Nuffield insisted at first that the results had gone to my GP. Eventually I phoned the pathology department who carried out the tests who confirmed that the results had been sent to the Nuffield but said that as they had obviously been mislaid they would re-send them. Again the Nuffield said that this second lot of results did not arrive. So nearly two months after my initial consultation I am still awaiting the final upshot. After my consultation I had to chase the Nuffield for an invoice but received it in October and paid it immediately by bank transfer. However today I returned home to find an invoice for a further £223 for an examination including a biopsy. I was not aware that any biopsy had been done during my consultation. And if one was done without my knowledge then the results of that have not been forthcoming either. Stay away from the Nuffield. (Incidentally I do know that I attended the Outpatients' department and that I do know that under no circumstances would I recommend this dreadful hospital - the questionnaire does not allow for this option).

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Responses

Response from Nuffield Health, Guildford Hospital 7 years ago
Nuffield Health, Guildford Hospital
Submitted on 16/11/2016 at 12:33
Published on nhs.uk on 17/11/2016 at 01:30


Dear Patient,

Firstly please accept my apology for the poor care and treatment that you received whilst you were a patient at the Nuffield Guildford. This is not the standard of care we would expect to provide and I apologise that your experience was unacceptable. Our Matron is keen to discuss your concerns further with you.

Please contact our Matron, Justine Hillier, on telephone number : 01483 555850 . Once again I apologise for your poor experience. We aim to constantly provide high quality care which meets the expectations of our patients and it is disappointing when we fail to achieve those standards.

With regards,

Justine Hillier

Matron

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