"Feedback re walk in service, A and E and ENT Dept."

Had a foreign object stuck in ear. Went to Walk in Clinic, was seen within 10 minutes. Referred to A and E as they recognised they could not treat me effectively. Staff were brilliant. Arrived at A and E expecting to have a substantial wait; was seen by a nurse practitioner within 10 minutes. Again, they tried to treat me but recognised a specialist was required. Nurse made an appointment for me to be seen in the ENT clinic running that day; doctor agreed to see me after clinic giving me an hours wait. Nurse very professional and friendly, made me feel at ease. Reception staff taking details were fantastic too. Plenty of places to buy a drink and something to eat. Arrived at ENT clinic expecting a delay of communication between departments, receptionist had my appointment booked in and was fully aware I had been sent from A and E - brilliant! Seen by SHO supported by nurses, worked for a full hour to try and remove object, SHO very friendly and professional, they were fab. Couldn't remove all of the object, together we put a plan together re treatment and an appointment made by SHO for me to attend in a weeks time. Not from area so SHO registered me to the hospital data base. Following day received written confirmation of my appointment - fantastic. Attended clinic on Tuesday 8 November 2016 and object was finally removed within a few minutes, again fantastic staff on all levels! An excellent service from the NHS. Rotherham Hospital you should be very proud of the service you have provided- well done. Julie Fearnley.