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Genuine professional staff

Posted By Moon954

"Genuine professional staff"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Physiotherapy (A&E)

(as the patient),

I showed up in A&E in agony. I was quickly seen by triage, then by a nurse who assessed I should be seen instead by a doctor- A. Stevenson. He listened to my full story, did some tests on my shoulder, neck and arm and grabbed the physio who also happened to be in the department- G. Taylor. I received great care from both these people.

They were genuine, respectful, professionals. I was taped-up and given drugs and exercises, and a follow up appointment made with Gemma. I felt listened to, and cared for, and a week later feel much better. I can’t speak highly enough about these 2 professionals.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 7 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 10/11/2016 at 14:33
Published on Care Opinion at 15:44

picture of Eunice Goodwin

Dear Moon954,

Thank you so much for letting us know how well your visit went to A&E. I will be very pleased to forward this to the team particularly your named professionals. it will make their day I am sure.

I am sorry you were in agony, but hopefully it was short-lived and hopefully you will recover and heal quickly.

Best wishes,

Eunice

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