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Intimidated and vulnerable

Posted By Suffering of glasgow

"Intimidated and vulnerable"

About: New Victoria Hospital / Gynaecology Clinic

(as the patient),

I attended the gynaecology out patients clinic recently. I left the clinic crying....I was made to feel intimidated and vulnerable. I was not asked permission for a junior dr to attend a very intimate examination and was dismissed knowing no more than when I arrived.

The nurse who attended was lovely and so professional and sensed how upset I was becoming...a huge thank you to her. The very nature of this clinic is so intimate and the dr who saw me did nothing to calm or reassure me. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 15/11/2016 at 14:56
Published on Care Opinion at 15:50

picture of Nicole McInally

Dear Suffering of Glasgow

Thank you for taking the time to post on patient opinion.

I am sorry to read that you left one of our clinics crying and was made to feel intimated and vulnerable. We aim to provide a high standard of care and it is regrettable that this did not happen on this occasion.

I am pleased to hear that the nurse was there to support you.

I will share your comments with the General Manager and ask that they come back here with a reply to the issues you have raised.

Please accept my apologies.

Kind Regards

Nicole

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 7 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 17/11/2016 at 10:41
Published on Care Opinion at 10:59

Dear Suffering of Glasgow,

We are very sorry to hear that a recent attendance at a gynaecology clinic left you feeling upset and vulnerable. Please accept our sincere apologies for the insensitivity of staff at a time when you were feeling vulnerable. We will reinforce with staff to ensure they introduce themselves at the beginning of every consultation and be perceptive to patient’s wishes when they are being examined.

Best Wishes,

Cathy Harkins,

Lead Midwife

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