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consultant in A+E was thorough ...

Story from nhs.uk

"consultant in A+E was thorough ..."

About: Rotherham Hospital

(as the patient),

What I liked

consultant in A+E was thorough and explained everything fully.

Xray staff very polite and explained the procedure fully.

What could be improved

Cleaning of hands and equipment between patients.

Attitude of nurses towards patients on the Clinical Decision Unit.

Communication between nurses and the patient and relatives to explain what was happening , the delays etc

Anything else?

Bed linen had holes in it from Sunlight laundry - should be monitored before leaving sunlight and also by the nurses before being placed on the beds.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 13 years ago
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 14/05/2010 at 09:55
Published on Care Opinion at 01:00

Thanks for your post, I will seek further information from Rotherham Hospital in response to your comments.

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Response from Rebecca Allinson, Associate Director, Corporate Relations, Rotherham Hospital 13 years ago
Rebecca Allinson
Associate Director, Corporate Relations,
Rotherham Hospital

Submitted on 03/06/2010 at 16:41
Published on Care Opinion on 04/06/2010 at 01:00

Thank you for sharing you experience with us.

We were very pleased to hear that you found the Consultant in A&E to be thorough and the staff in Xray to be polite and equally thorough. We have shared this feedback with the departments.

In response to the improvements you have mentioned, these comments have been shared with our Matron for A&E who was concerned to hear them and ideally would like to be able to listen to your experience directly. If you feel able to, please would you contact her via our Patient Services department (304461) but regardless please be assured that both prevention of infection (through hand washing and equipment cleaning) and good communication (positive attitudes and timely information) are areas we are regularly auditing and taking action when any improvements are required

And finally on the feedback about the linen, please accept our apologies for this shortcoming – as you so rightly pointed out checks at all stages should prevent this happening and this has been shared with the relevant departments.

Thank you for taking the time to give us your feedback.

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