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"Poor Treatment"

(as the patient),

I had an appointment today for my oncology review. They said that my heart scan and blood test results were okay. I had a heart scan yesterday but I have not had a blood test for over 6 months. I was then told to continue having Mammograms and I said, how. I don't have any breasts. They asked if I had had 2 full mastectomies and I said yes. I was then asked if I had started hormone treatment, I hadn't. I was then told that my Gp will give me a prescription for the tablets to take for 5 years. Then I have to make an appointment for 3 months time. I was told that I need to have a blood test and gave me a blood form. I was not told when I have to have the blood test.

I think it is absolutely disgusting the treatment that I have received today. I was made to feel as if I was a nuisance and had not got time for me just getting it over with as quickly as possible. I left the room upset and shocked at the lack of knowledge that the staff member showed of myself. It certainly does not give me any reassurance that I am in capable hands. I really do not want to see them again.

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust 7 years ago
Gill Pickersgill
Communications & Engagement Officer,
Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust
Submitted on 08/11/2016 at 11:21
Published on Care Opinion at 17:28


Hi Gemma - I am sorry to read how disappointed you were following your appointment yesterday. To look into these matters we need some more information from you including which hospital you attended. Can you please call our Patient Experience Team on Freephone 0800 028 8059. If you would prefer to contact us by e-mail, please contact: pals.dbh@dbh.nhs.uk. We hope that you will be happy to speak with us in some more detail about your experience, so that we can understand what happened more clearly.

Regards

Gill

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