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"Excellent care again in Murray Falconer"

About: King's College Hospital (Denmark Hill) / Neurology

A little confusion on the day about whether I would be admitted as they were full but I got there eventually. My second time on Murray Falconer for Ivig for 5 days. Once again ward was very clean, bright and I started off in a 4 bed bay that was roomy and comfortable. What impressed me again is the kindness, efficiency and friendliness of all staff without exception, from consultants (who spent considerable time explaining treatment and getting my views) to nurses who are run off their feet in this busy hospital but stay cheerful and caring) to kind nursing assistants and the lovely staff member who brings food and tea, hot drinks and snacks. My treatment didn't go as planned through no fault of staff- I had a bad reaction to the drugs and they moved me swiftly to a side room and one nurse offered to sit and talk as I was distressed. They kept checking on me and even googled info for me to reassure me on their phone. Finally, food was exceptional- 4 page menu including Thai red chicken curry! Lots of fresh veg and variety. I can't thank them enough

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Responses

Response from King's College Hospital (Denmark Hill) 7 years ago
King's College Hospital (Denmark Hill)
Submitted on 08/11/2016 at 11:55
Published on nhs.uk on 09/11/2016 at 01:30


Hi There, We appreciate you taking the time to share your experience of the care you received from the Neurology Team here at King's. Many thanks for your very kind comments - I will ensure that they are shared with the ward staff. I am sure they will be very pleased to hear that the care you received lived up to the high standards we set ourselves.

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