This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Cancelled appointment

Posted By Click543

"Cancelled appointment"

About: Western Isles Hospital / Ear, Nose & Throat

(as the patient),

I had an appointment at the Stornoway Hospital for a hearing test, an appointment I had waited 3 months for. Having had a lengthy trip to the hospital I arrived to find the audiologist was off sick and the appointment had been cancelled.

I asked the hospital why we hadn’t been told, we were told it was because they did not have access to the audiologists office.

I’m not sure when I’ll get another appointment and whether I’ll have another wasted round trip to Stornoway. Not easy when you’re getting on a bit.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Denise Symington, Patient Focus Public Involvement, Clinical Governance, NHS Western Isles 7 years ago
We have made a change
Denise Symington
Patient Focus Public Involvement, Clinical Governance,
NHS Western Isles

Lead Advisor to NHS Western Isles on Public Engagement

Submitted on 04/11/2016 at 11:28
Published on Care Opinion at 12:27

Dear Click 543

I am very sorry to hear about your experience whilst trying to access the audiology service

Thank you for taking the time to give us your feedback which we welcome. The issue you raise is one that the hospital management and outpatients team was already aware of and had been discussing recently. I can advise that all patients from that clinic have been reappointed and should receive letters of appointment within the next couple of days.

Our Audiology Department is managed by NHS Highland and a change has now been made to the administrative process to ensure that patients can be contacted should the audiologist be unavailable.

We try hard to improve our services based on the comments we receive from our patients, and your feedback helps us to do this

Kind Regards

Denise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k