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"My experience of RBH"

About: Royal Berkshire Hospital

I was admitted as an emergency to RBH in early April 2016 with gall stone colic. My pain settled of itself so i was only there one night, but then followed investigations:ultrasound, MRI, gastroscopy and a colonoscopy. Then an outpatient visit and finally a pre-op assessment before my laparoscopic cholecystectomy in September which went well. Throughout, despite all the difficulties the NHS is experiencing, I was impressed by the care I received. The most difficult aspect was the long wait in A&E before being seen even though I had a letter from my GP saying my admission had been arranged by phone, and then a long wait before a bed being found. The difficulty in finding beds for patients can lead to weaknesses in communication such as the nursing staff on the ward not being aware that I should not have had breakfast the following morning so that I could have had an U/S. I had to go home and wait for an U/S appointment a week later.

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Responses

Response from Royal Berkshire Hospital 7 years ago
Royal Berkshire Hospital
Submitted on 27/10/2016 at 12:45
Published on nhs.uk on 28/10/2016 at 02:31


Thank you very much for taking the time to provide feedback on your visit to the Royal Berkshire Hospital. The teams work hard to make sure they provide an excellent level of service at all times and will be pleased to read your review. We are sorry to hear that you had to wait for some time to be admitted. The matron will ensure your feedback regarding communication is shared with the teams involved. If you would like to discuss this any further please contact the Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk

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