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Rebooking an outpatient appointment

Posted By sepuku

"Rebooking an outpatient appointment"

About: Eastbourne District General Hospital

(as the patient),

I'm currently attempting to rebook an outpatients appointment with Eastbourne District General Hospital, but apparently the "appointments" line don't like picking up the phone...

The appointments line just rings and rings for 5 minutes, until someone either picks up the phone and immediately hangs up, or the call just gets disconnected.

This isn't the first time I've had this problem with EDGH... I had the same thing happen last time I tried to rebook.

Doing my "good citizen" thing by calling up nice and early to reschedule an appointment so they can use the slot for someone else, clearly isn't worth the effort for them, so why should I bother?

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Responses

Response from Eastbourne District General Hospital 7 years ago
Eastbourne District General Hospital

Submitted on 15/11/2016 at 16:53
Published on nhs.uk on 16/11/2016 at 01:30

We are concerned and disappointed to read about your poor experience of trying to contact our 'appointments line' at Eastbourne DGH and we sincerely apologise for the frustration this must have caused.

Please be assured we take your posting very seriously and have forwarded the full content to our Head of Central Administration.

In order for us to look into what happened in more detail, we would like an opportunity to speak to you.

If you would like to do this, please contact our Patient Advice & Liaison Service (PALS) on 01323 435886 or by email at: esh-tr.PALSE@nhs.net.

PALS are an informal service who liaise with Trust services on patients behalf.

If you still have any outstanding queries, they would be happy to help.

Thank you for your posting and valuable feedback.

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